Here you will find everything that you need to know whilst studying with Q Academy. You can also login to the online student
resources from here, or from the online student login button at the top of every page.

Click here to access the online student resources.

The below Policies, Procedures and Forms are all the property of, and only apply to, Q Academy Pty Ltd. As part of our Continuous Improvement Strategy, Q Academy regularly reviews and updates the below policies, procedures and forms.

Please read and become familiar with these policies and procedures and if you have any feedback please feel free to forward them to us so we can assess them at our next review.


QA On-Site Student Handbook
NetQ (online) Student Handbook

Policies & Procedures

Refund policy – On campus Course
Refund policy – Online Course
Direct Credit Transfer and Recognition of Prior Learning Policy
Direct Credit Transfer and Recognition of Prior Learning Flow Chart
Assessment Policy
Assessment Validation Policy & Procedures
Resource Borrowing Policy
Complaint Policy
Complaint Procedure flow chart
Attendance Monitoring Policy
Course Review and Cancellation Policy
Conduct and Draping Policy
Privacy Policy for Student Information
Drug and Alcohol Policy
Access and Equity Policy
VET Student Loans Withdrawal Policy
VET Student Loans Enrolment Policy


Application to attend – to be completed by all prospective students
Complaint Form
Course Withdrawal Request ( Q Academy )
NETQ Course extension (online students only)
Student Clinic Change Application Form
Request for information release
Deferral application
Equal Access Plan
Material Replacement Request
Clinic survey – for employers of Q Academy graduates

Q Academy VET Student Loans (VSL) Policies & Procedures

VSL Enrolment Policy
VSL Withdrawal Policy
VSL Fees and Payment Policy

Australian Government Information for VSL eligible Students

VET Student Loans Information for Students